Quality Question Bank
for Exam preparation

Q2. Which of the following is least likely to contribute to developing an effective project team supportive of quality?

1. Commitment to the project
2. Team member flexibility
3. Frequent turnover of personnel
4. Team interest in workmanship
5. Clearly defined goals

Q3. Six Sigma is a business-driven, multi-dimensional structured approach to

1. Reducing process variability
2. Increasing customer satisfaction
3. Lowering Defects
4. Improving Processes
5. All of the above

Q4. Quality fulfills a need or expectation that is:

1. Explicitly stated
2. Implied
3. Legally required
4. All of the above

Q5. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?

1. When we believe there are not many defects
2. A, B, and C
3. A and B
4. When destructive testing is required
5. When the cost of 100% inspection is high

Q6. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q7. DMAIC is ______________

1. develop, multiply, analyze, improve, check
2. define, muliply, analyze, improve, control
3. define, measure, analyze, improve, control
4. define, manufacture, analyze, improve, control

Q8. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

1. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
2. A and D
3. In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
4. Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
5. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected

Q9. Effective quality control results in:

1. Increase in customer satisfaction
2. Lower cost
3. None of the above
4. Both a and b

Q10. Which VSM icon is placed under other icons and have information required for system analysis like process time, lead time, etc?

1. Data Table
2. Information Box
3. Manual Information
4. Electronic Information